Elletourage allows hosts to choose amongst three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their booking and then clicking 'Cancel' on the appropriate reservation.

Flexible: 100% refund with up to 48 hrs notice, except fees
  • If there is a complaint from either party, notice must be given to Elletourage within 24 hours of check-in.
  • Elletourage will mediate when necessary, and has the final say in all disputes.
  • To cancel a reservation, guests simply sends email to: support@elletourage.com with the subject line: Cancellation
  • Applicable taxes will be retained and remitted.
Moderate: 100% refund with up to 7 days notice, except fees
  • If there is a complaint from either party, notice must be given to Elletourage within 24 hours of check-in.
  • Elletourage will mediate when necessary, and has the final say in all disputes.
  • To cancel a reservation, guests simply sends email to: support@elletourage.com with the subject line: Cancellation
  • Applicable taxes will be retained and remitted.
Strict: 100% non refundable
  • If there is a complaint from either party, notice must be given to Elletourage within 24 hours of check-in.
  • Elletourage will mediate when necessary, and has the final say in all disputes.
  • To cancel a reservation, guests simply sends email to: support@elletourage.com with the subject line: Cancellation
  • Applicable taxes will be retained and remitted.